Continental Van Lines Inc - SCAMMERS!!! DO NOt USA THIS COMPANY!!!

Burlington, Massachusetts 0 comments
Not resolved

I hired Continental Van Lines to move our apartment in June 2013.T At this time I spoke with Anthony who confirmed our move and that this company accepts cash, Visa and MasterCard.

We cancelled that move but told the company that we would be using them in the near future to move to a different location. I contacted the company again in October and confirmed a move for November 9. At this time I spoke with both Anthony to verbally confirm the move and method of payment. Visa for the move and cash for the tip.

He said this was fine and no deposit was necessary. When I returned a call from Greg to confirm our move date shortly before the move he was rude and hung up on me because I had a few questions for him and he stated that he did not have time to answer them. When I called the company I spoke with Maria who apologized for Greg's poor behavior and stated that he was a new driver. I again went over the details of the move, including payment and she again confirmed.

My initial reason for calling Maria even after confirmation was due to the unprofessional treatment of me by Greg, I was concerned that they were too busy and perhaps wouldn't show up as scheduled. Maria promised they would be at our apartment as scheduled. When the movers arrived they claimed to only be able to take cash. The forman, the only one who spoke English, told me that he doesn't know who to call since he only moves furniture and makes $12.00 per hour.

I called the company and again spoke to Greg, who first me that they did not take credit cards at all, then he told me they could not accept them anymore because they were accused of fraud approximately 1 month prior.

When I asked why I was not informed of this he stated that he called me the previous day to tell me, which is absolutely not true.He refused to speak with me after that and hung up the phone.

Review about: Moving Service.

Continental Van Lines Inc - VERY GOOD SERVICE, HONEST and Professional

New York City, New York 0 comments
Not resolved

I had a very good experience with this company.I bought a house in NJ and needed to move out from my Brooklyn's apartment shortly.

Called them and spoke with Anthony. He gave me the price over the phone, since I didn't have time for in-house estimation. Four guys came in the morning, had all necessary packing materials and equipment, very professional and competent. They finished job late afternoon, and honestly speaking, I was surprised that it could be done so fast.

The price was well within, that I was expecting.

When the guys left, I got a call from Anthony, asking me if I was satisfied with their service.I would, definitely recommend this company for those , who want to get fast, professional and satisfactory service.

Review about: Moving.

Continental Van Lines Inc - Continental Vanlines Usa performed a good move for our family.

Pompano Beach, Florida 0 comments
Not resolved

I came here to write of our experience with Continental Vanlines usa and moving america usa.The did a move for our family on Wednesday 9-12-2012 and the move went great.

The movers arrived within 15 minutes of the scheduled time and they got right to the job at hand. My wife saw the above bad recommendation written above but after we spoke to Gregg and then Sherry I decided that I would give them the shot and im glad we did. Some friends told me horror stories of past moves from other movers they hired and a few told us of decent experiences so we were on pins and needles until 4 hours into the move. The guys were outstanding and professional.

The move went pretty smooth aside from our hot tub getting a small scratch because the guys had to actually lift it over a 4 foot fence which i didnt tell them about when i hired them. I though it would easily fit but no way and they really needed another mover but they did it with only 3. I only requested 3 movers.

They gave me an estimate between 6-8 hours and the move took a total of 9 hours with the hot tub so we were very happy about that.All in all I would definately recommend Continental Vanlines and i would hire them again.

Review about: Moving Service.

Continental Van Lines Inc - Continental Van Lines They Lie like a Rug

Chandler, Arizona 3 comments

After getting 5 quotes from Moving companies I chose Continental cause the send they had Trucks routed so we would be the last loaded and be on our way Pick to be on 8/31 or 9/1 then arrival 9/4 to 9/6 unless the truck broke down or bad weather I said great so paid my deposit, The truck shows up on 9/1 I am the 1st load and driver sd now has to go back to Miami Fl he has 2 day off then pick up a load in Tampa then Texas then will be on his way and that he has till 9/21 to deliver it Not happy furniture already loaded nothing I could do Now its 9/6 I Call Customer Service and That was a joke they are rude and had to escalate the call to a supervisor She said sorry the truck is in Jacksonville Fl still waiting for the 3rd load to come up, sd she said we have till 9/21 to get it to Arizona If I had known that it could be up to the 21st I would have gone with another company that guaranted a 9/10 delivery and for less money

Comments

Anonymous
Post Falls, Idaho, United States #632563

I had the worst experience with this company.Unbeknownst to me they are a broker, not a moving company.

Having never had experience with moving where I didn't do it myself, I believed all they told me, including the necessity of putting down a $799.49 deposit. The person I talked to gave me a very reasonable estimate, and once I put down the deposit told me he'd be my go-to person, would take very good care of me, etc. I believed it completely. A week before the move, someone else called to confirm everything and gave me an estimate of about twice the first amount.

I called back within an hour, but they were closed, so I left a message. When they finally called me back the end of the next day, they told me I didn't give enough notice and their records showed I had called that same morning so I was just out of luck. What??? Weeks later I finally contacted an attorney about getting my deposit refunded.

He had as much trouble with their communication system as I had - being transferred multiple times, being put on hold for long periods of time, etc - and the best they would part with was $150. When I received the paperwork via email to sign, it stated (paraphrased) that they did nothing wrong and were just giving me that token amount to shut me up. They made $650 for doing absolutely nothing.

I am told this is a common practice.

Anonymous
#612555

There are two separate companies with the same name not related to each other.One is based in FL and the other in WA and AK.

The AK/WA company is affiliated with Mayflower and United Van Lines and has been in business since 1952 under the same family ownership.

They are A+ rated by the better business bureau.If you have a complaint about one of the companies, please make sure that you are identifying the correct Continental Van Lines.

Anonymous
to Barnaby #615505

U are right Barnaby...Continental Van Lines In Pompano Beach Fl is a Broker...

When reserving your move they have no idea who is moving you at all.... after a customer gives a deposit 4 days out before the Pickup date meaning within the cancelation date. a QA representative will call you...

their goal is to tack on as much money as possible to your move and that full amount is requested before pickup..It does not go to the company/carrier picking you up but in the pockets of Continental Van Lines.

Continental Van Lines Inc - Damage Furniture

Fresno, California 0 comments
Not resolved

I had signed a contract with Sherri Hammett of Continental van lines Inc., to safely disassemble, transport, deliver and reassembly all my furniture. The amount charged was paid to them before they remove the furniture from the truck.

On arrival at my Destination (July 03, 2012) the delivery guys toss my furniture in to streets damaging all of them in the process. When I confronted them they started to use racial slur and almost ran my nephew over with the removal van. They left the furniture unassembled and all damage. Also, screws needed to re-assembly the furniture could not be found.

Review about: Furniture.

Continental Van Lines Inc - Continental Made My Move EASY!

Pompano Beach, Florida 0 comments
Not resolved

I originally booked my move with another company, but two days before my move they called me and told me they had no truck available to service.In a panic I called Continental, and spoke with Alec Dinero.

He was not only able to get someone to move my things in only 2 days' notice, but for a lower price than I was paying the original company. My move went great, and everyone there was so friendly. We now have a new home, and new friends with Continental.

Should I ever plan to move again Continental would for sure be my first choice.

Continental Van Lines Inc - Delayed delivery beyond belief

Playa Del Rey, California 0 comments
Not resolved

I hired this company to deliver my furniture from Dallas to California and it took them 34 days to deliver my stuff.They never weighed my load as promised, so I have no idea of what my charges should've been.

Nobody called for the first two weeks to say my shipment would be delayed, I had to keep calling them to find out where my stuff was, to only be told my truck was still sitting in Dallas 2 weeks after they had picked up. Also they are not the ones delivering your stuff, you pay them a fee to contract your delivery to someone else.

Save your money and find a delivery company yourself.Do not use this company.

Review about: Delivery.

Continental Van Lines Inc - Liars from the outset.

Blacklick, Ohio 2 comments

I received a call from a woman working at CVL because I needed to move from PA to VA.We discussed what I needed and the time in which I needed it to be done.

She gave me a price and said it would not be a problem and she gave me her cell number in case I needed to contact her. My goods were supposed to be picked up on Monday morning and delivered by Friday a the latest.

Monday morning 1 hour past pickup time I called the woman at CVL and it went to voicemail. The name she gave me was not even her real name!

She gave me her supervisor's name when I finally got a hold of her and it was not his real name either (his voicemail said a different name)! Bottom line, after I got the run around I called the driver and he said he was 1 hour away because he was just weighing the truck. 2 hours passed and I called again, this time to find he was still in a different state and he couldn't make it until the next day!!

Ridiculous!

From the very beginning to the very end, I was told one thing, even verbally guaranteed, and it did not happen. They even screened my calls to the point where I couldn't even find out what my weight or my fee was going to be. I didn't find out what I owed until the drivers delivered my goods!

I was furious.After having been in the military for many years and having moved many time, this is by far the worst moving company I have ever worked with.

Review about: Moving Service.

Comments

Anonymous
#264939

Her real name is Stephanie Garzon.Ask her for proof of her name I.e drivers license.

If a person does not want to be truthful about their own name what else are they hiding.

No one in that office uses their real names.Not one of them

Anonymous
#258500

Egads!I just paid a deposit to these people and I am now thinking of canceling.

Was your contact Jackie by any chance?I was impressed that she offered up her cell # for after hours issues.

Continental Van Lines Inc - This company is a scam, is not real

Providence, Utah 4 comments
Not resolved

I had a very bad experience when I moved from South Florida to Washington D.C.. Continental Van Lines Inc broke my HD TV and a valuable antique lamp, they also lost two boxes and when I called to file a claim they never return my calls.

I went back to Florida and I decided to go directly to their office in Coral Springs, FL but I discovered there was no office. This company has rented a mailbox from a PakMail store and they just have a box number.

This company is dishonest, please don't be scammed by them.

You can check on Internet the address they show in ther website, is the same one as a Pakmail store, the only difference is a mailbox number.

Comments

Anonymous
#468735

It is not a scam there money hungry they have had my niece stuff on there truck for a month and are in breach of there contract delivery date with no idea were the truck is or when it will make it to deliver

Anonymous
#418521

Continental Vanlines inc from Pompano Beach Florida moved me from out of state to Florida last week.All i can say is we are so happy with the way it all turned out.

We moved our large 4 bedroom home from New York and we had 3 other prices and this price was in the middle but i really liked the way they made us feel. No problems.

Our price did go up $237 but we did add a few more items..Thanks guys!

Anonymous
#243976

I AM THE OWNER OF CONTINENTAL VAN LINES. WE HAVE NO SUCH CUSTOMER WITH THIS NAME. WE HAVE NO SUCH CUSTOMER WITH THIS MOVE. THIS COMPLAINT IS FRAD!

This report was written out of jealousy by Aldo Disorbo. Google his name now - you wont find anything good. Aldo is being vindictive. Aldo owns Nationwide Relocation Services, Moving Cost, We Haul, World Moving Services, All Coast Van Lines, American Van Lines, Moving Squad, MBM Moving Services, and United States van Lines. If you Google any one of these company's you will find nothing but negitive reports.

In addition Aldo DiSorbo was banned from the moving industry in 1996. This is public record, along with a whole list of prior charges. Check out Broward County Sherifs office for more information on Aldos criminal record.

Continental Van Lines has in fact been in business for over 50 years. Our corporate office is located in Coral Springs, Florida. Come and visit us! We would be happy to show you around.

Shame on you Aldo. Just because we are taking your business you have to pull a stunt like giving us bad ratings online? Unlike Aldo, we are busy here at Continental so we would never stoop so low.

Anonymous
#243653

Is true, this is the typical home based company. Many people have been scammed by companies like this one. They just want to make money scammed people.

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Continental Van Lines Inc - The worst moving experience

Houtzdale, Pennsylvania 8 comments
Not resolved

I moved from Pompano Beach, Florida to Dallas with this company, they charged me for packing $450 without informing first. The guy who took the order was arrogant and hang up on me several times. They lost 4 boxes which has valuable collectible items, kitchen items... and broken many items.

I am very upset with this company and i lost my valuable things.

Bad service and VERY BAD people working in this moving company.

Do not use this company, they are liars and they will cheat you. They do not have their own trucks, and they do not even have a real office. This company is a fraud.

Review about: Moving Service.

Comments

Anonymous

Howard Melnick is now with Move it USA.Beware!

He is a smooth talker. He hounded me so much that I decided to go with another company. He called me again and basically berated me for doing so. Thanks for making these comments.

It's the main reason I didn't go with his service! We'll see how my move goes.

I hope I don't have a similar experience.I'll be sure to rate them.

Anonymous
to RMD Coila, Mississippi, United States #861892

lol...............

Anonymous
#556577

I move with Continental Van Lines. Movers very professional and honest. Very good service for reasonable cost

Anonymous
#477739

Make sure that all complaints go to the "Better Business Bureau"

Anonymous
#476294

Picked my Daughters belongings up in a Penske truck, they do not own trucks, they are in fact a fraudulent company. They verbally agreed to a pick up and delivery date, they put some other date on the contract and both dates were not meet, delivery date at this point is a week away from agreed date,God only knows where these idiots are with my Daughters belongings,time for the Attorney General to investigate this so called company.

Anonymous
#361597

OHH I FORGOT TO MENTION, MR. OWNER OF CONTINENTAL VAN LINES, THEY OPENED 4 BOXES UP AND I HAVE MISSING ITEMS...

THANK YOU SO MUCH FOR SUCH A WONDERFUL EXPERIENCE WITH YOUR COMPANY:

HERE'S A COPY OF THE EMAIL THEY SENT ME SO PEOPLE WOULD KNOW THIS ISN'T FAKE:

Perfect......Have a Great Relocation...........................

--------------------------------------------------------------------------------

From: "Eduardo Santana"

Sent: Thursday, October 06, 2011 12:06 PM

To: howard@continentalvanlinesinc.com

Subject: RE: Continental Van Lines - Booked Move Documents (4 docs, 6 signatures)

I'm attaching the signed moving form,

Thanks

Eduardo.

> From: howard@continentalvanlinesinc.com

> To: edsantana@hotmail.com

> Date: Wed, 5 Oct 2011 17:30:36 -0400

> Subject: Continental Van Lines - Booked Move Documents (4 docs, 6 signatures)

>

> Continental Van Lines

> 600-610 NE 28 Court

> Pompano Beach FL, 33064

>

> Dear Eduardo:

>

> Attached to this email you will find a PDF document in regards to your upcoming move.

>

> Howard Melnick

> howard@continentalvanlinesinc.com

> 877-865-0590 x 8103

Anonymous
#361594

GOOD THING YOU'RE THE SO CALLED "OWNER" OF CONTINENTAL VAN LINES, BECAUSE THEN YOU'RE THE ONE WHO WILL HAVE TO EXPLAIN TO ME THE FOLLOWING:

MY NAME IS EDUARDO SANTANA, AND I'M A REAL CUSTOMER, FIRST OF ALL YOU DON'T OWN TRUCKS, YOU ARRANGED THE MOVE WITH A TRUCKER WHO REPRESENTED "LIBERTY TRUCKS", NOW, MR. HOWARD MELNICK WHO MUST WORK FOR YOU THEN, HAD TO OVER QUOTE ME SINCE I DON'T EVEN COME CLOSE TO 2,000 POUNDS BETWEEN MY THINGS, BUT I ACCEPTED THE QUOTE AND I OWED AN ADDITIONAL $ 1,000 TO BE PAID AT DELIVERY.

THE DAY BEFORE THE TRUCKER NAMED IVAN CALLED ME AND SAID THAT THERE WERE "ADDITIONAL CHARGES", WITHOUT ANY DETAILED EXPLANATION OR PROOF OF WEIGHT THEY JUST CHARGED ME $359 JUST BECAUSE THEY WANTED TO. I CALLED MR. HOWARD MELNICK AND HE SAID HE WOULD TAKE CARE OF EVERYTHING (THIS WAS 2 DAYS AGO) AND I'M STILL WAITING FOR HIS CALL...

SO YOU, MR. ANDREW OWNER OF CONTINENTAL VAN LINES OWE ME $359 BECAUSE THAT IS A RIP OFF, AND I CAN PROVE MY FURNITURE AND BOXES WERE WAY BELOW 2,000 BASED ON THE INVENTORY.

I FILED A COMPLAIN AT THE BBB AND I HOPE MANY PEOPLE WILL KNOW THE KIND OF COMPANY YOU RUN

Andrew321
#244001

I AM THE OWNER OF CONTINENTAL VAN LINES. WE HAVE NO SUCH CUSTOMER WITH THIS NAME. WE HAVE NO SUCH CUSTOMER WITH THIS MOVE. THIS COMPLAINT IS FRAD!

This report was written out of jealousy by Aldo Disorbo. Google his name now - you wont find anything good. Aldo is being vindictive. Aldo owns Nationwide Relocation Services, Moving Cost, We Haul, World Moving Services, All Coast Van Lines, American Van Lines, Moving Squad, MBM Moving Services, and United States van Lines. If you Google any one of these company's you will find nothing but negitive reports.

In addition Aldo DiSorbo was banned from the moving industry in 1996. This is public record, along with a whole list of prior charges. Check out Broward County Sherifs office for more information on Aldos criminal record.

Continental Van Lines has in fact been in business for over 50 years. Our corporate office is located in Coral Springs, Florida. Come and visit us! We would be happy to show you around.

Shame on you Aldo. Just because we are taking your business you have to pull a stunt like giving us bad ratings online? Unlike Aldo, we are busy here at Continental so we would never stoop so low.

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